Terms of Service

Agreement

By signing up for or using Relentify Butler, you agree to these terms. If you don't agree, please don't use the service. These terms apply to both plans - the Personal bills and subscriptions concierge, and the Business accounts-payable concierge.

What Butler is

Butler is an execution-only administrative concierge. We act on your behalf, on your instructions, for the services you choose to hand over. We are not your supplier, not your adviser, and not a party to any contract between you and a supplier - those contracts remain between you and them. We do not give regulated financial, tax, legal, mortgage or investment advice, and we do not arrange insurance or take out credit or loans in your name.

Your account

• You must be at least 18 and provide accurate sign-up details.
• You confirm you are the account holder for the services you hand over, or are authorised to act for the household or business.
• You're responsible for keeping your password secure. Tell us straight away if you think someone else has access.

What we do for you

For each service you select, you authorise us to:

• Contact your suppliers and providers as your authorised representative, and ask them for information about your account - tariff, balance, contract end date, usage and charges.
• Compare the market, identify better-value deals, and track your renewal dates so we can prompt you before action is needed.
• Log the invoices you forward in, and arrange a switch, renewal, cancellation, change or payment - only on your instruction for that specific change.

Your approval, your control

We will not make a switch, cancellation, purchase or payment without your approval for that specific change. You can add or remove a service, or end your authority, at any time by telling us. When you end it, we stop acting for you and notify any supplier where we were named as your representative.

Your money

• Butler never holds, moves or pools your money.
• On the Personal plan, payments to suppliers stay on your own bank card or direct debit.
• On the Business plan, supplier payments are released from a client-funded account held in your own name. We record the intent to fund and release; the funds stay yours.

Commission

Like a price-comparison site, we may earn a commission when a supplier we switch you to pays one. This never decides our recommendation. We always show you the genuinely best-value option we can find, and we tell you where a commission applies.

Fees

• The Personal plan is a flat £5 per month for each service you ask us to manage. We tell you the total before you start, and there is no charge for the initial review.
• Any change to your plan changes the fee from the following month. You can cancel any time; cancellation stops the next charge and the current period remains active.
• Business plan pricing is set during onboarding for your business. The Business plan is in early access and subject to a compliance and onboarding sign-off.
• Fees are handled by Stripe. We don't see or store card details. We'll give you at least 30 days' notice of any price increase.

Acceptable use

You may not use Butler to:

• Break the law or infringe anyone else's rights.
• Ask us to act on services or accounts you are not the holder of, or not authorised to act for.
• Probe, scan, or attempt to breach the service.

Your data, your ownership

The data you hand over - your bills, subscriptions, invoices and the records of what we did for you - is yours. We host and process it to run the service on your behalf. We don't sell it, don't train models on it, and don't share it with third parties except as described in our Privacy Policy.

Availability

We aim for high availability but don't guarantee uninterrupted service. We'll notify you of planned maintenance and work to restore service quickly during incidents. Butler is provided "as is" without warranties beyond those required by law. We take reasonable care in the work we do for you, but the final choice on every switch, cancellation, purchase or payment is yours.

Termination

You can end your authority or close your account at any time from inside the Butler app. We may suspend or terminate accounts that violate these terms, with notice where practical. If we terminate your account, you can export your data for 30 days before it's deleted.

Liability

To the extent permitted by law, our total liability for any claim is limited to the fees you paid for Butler in the 12 months before the claim. We're not liable for indirect or consequential losses.

Changes to these terms

We may update these terms from time to time. As a draft under review, they are expected to change before launch. If the changes are material, we'll notify you by email. Continued use after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of England and Wales. Any dispute will be handled by the courts of England and Wales.

Contact

Questions about these terms? Email us at [email protected].